1. Provider and Scope

 

 

1.1 These Terms and Conditions ("Terms") govern the use of the AI Practice Hub (the "Hub"), a digital membership and content platform provided by:

Nadine Soyez Consulting

Nadine Soyez
Mainzer Landstraße 10
60325 Frankfurt am Main, Germany

Email: conatact@aipracticehub.com

VAT ID: DE269624233

("Provider", "we", "us")

1.2 The Hub is delivered through the third-party platform Circle (operated by Circle Technologies, Inc.). By using the Hub, the customer also accepts Circle's own terms of service, to the extent they apply to the customer's use of that platform.

1.3 These Terms apply exclusively to business customers within the meaning of § 14 of the German Civil Code (BGB), i.e. natural or legal persons acting in the exercise of their commercial or independent professional activity. The Hub is not offered to consumers within the meaning of § 13 BGB. By registering, the customer confirms that they are acting as a business ("Unternehmer") and not as a consumer.

1.4 These Terms apply to customers within the European Union. The Hub's content and interface are provided in English.

1.5 Any conflicting or supplementary terms proposed by the customer do not become part of the contract unless we expressly agree to them in writing.

 

 

2. Services and Membership Tiers

 

2.1 The Hub offers two membership tiers:

• Free Membership: access to selected content including AI news, tips, a use case library, case studies, and free live events, at no cost.
• Premium Membership: access to all Free content plus advanced resources, including frameworks on execution, ROI measurement, governance, and change and adoption, as well as monthly "Ask Anything Live" sessions with AI experts ("Premium Content").

2.2 The exact scope of content available under each tier is described on the Hub's website and within the platform, and may be updated from time to time in accordance with clause 8.

2.3 We curate and provide the content ourselves. The Hub is not a peer community platform; while members may comment on content and share their own contributions within the platform (see clause 6), the core content and resource library is authored and maintained by the Provider.

2.4 We do not guarantee that any specific piece of content, framework, or session will remain available indefinitely, or that any particular business outcome will be achieved through use of the Hub.

 

 

3. Registration and Conclusion of Contract

 

3.1 Use of the Hub requires registration with accurate and complete information. The customer must be acting on behalf of a business as set out in clause 1.3.

3.2 A Free Membership contract is concluded upon successful registration. A Premium Membership contract is concluded once the customer selects a paid plan, provides valid payment details, and we confirm the subscription (e.g. by email or automated confirmation).

3.3 We reserve the right to decline registration or upgrade requests at our discretion, in particular where we have reason to believe the applicant is not a genuine business customer.

 

4. Pricing and Payment

 

4.1 Premium Membership is available on the following plans:

• Monthly plan: EUR 29.00 per month, cancellable at any time with effect from the end of the current billing month.
• Annual plan: EUR 290.00 per year, payable in advance.

4.2 All prices are stated net of statutory VAT. For customers based in Germany, statutory German VAT is added at the applicable rate. For business customers in other EU member states who provide a valid VAT identification number, the reverse charge mechanism under Art. 44 of the EU VAT Directive / §13b UStG applies: no German VAT is charged, and the customer is responsible for accounting for VAT on the transaction in their own jurisdiction. The customer must provide a valid VAT ID at registration if applicable.

4.3 Payments are processed via our payment provider, Stripe. By subscribing, the customer also agrees to Stripe's applicable terms for payment processing. We do not store full payment card details ourselves.

4.4 The annual plan renews automatically for a further one-year term at the then-current price unless cancelled in accordance with clause 5. Cancellation can be made at any time and takes effect at the end of the then-current annual billing period; if cancellation is received after the renewal charge has already been processed, the membership continues until the end of that newly started period.

4.5 There is no free trial period and no money-back guarantee. All Premium payments are final and non-refundable, except where required by mandatory law.

4.6 We reserve the right to change Premium pricing for future billing periods with reasonable advance notice (e.g. 30 days). Continued use of Premium Membership after a price change takes effect constitutes acceptance of the new price; the customer may otherwise cancel before the change applies.

 

 

5. Term and Cancellation

 

5.1 Free Membership runs for an indefinite period and may be terminated by either party at any time without notice, subject to clause 9 (data on termination).

5.2 The Premium monthly plan may be cancelled at any time, effective at the end of the then-current billing month. No partial refunds are given for the remainder of an already-paid month.

5.3 The Premium annual plan may be cancelled at any time, with effect from the end of the current annual billing period. Cancellation does not entitle the customer to a pro-rata refund of the prepaid annual fee for the period already in progress.

5.4 Cancellation is made via the customer's account settings within the Circle platform.

5.5 The right of both parties to terminate for cause (außerordentliche Kündigung), in particular in the event of a material breach of these Terms, remains unaffected.

 

6. User Contributions and Content Licence

 

6.1 Where the platform allows members to comment on content or share their own contributions, the member remains the owner of any content they submit ("Member Content").

6.2 By posting Member Content, the member grants the Provider a non-exclusive, worldwide, royalty-free licence to display, reproduce, and distribute that content within the Hub for the purpose of operating and promoting the Hub, for as long as the content remains posted or the member remains a registered user, whichever is longer for archival purposes reasonably necessary to operate the platform.

6.3 The member is solely responsible for their Member Content and confirms that it does not infringe any third-party rights (including intellectual property and confidentiality obligations owed to their employer or clients) and does not contain unlawful, defamatory, or misleading material.

6.4 We reserve the right, but assume no obligation, to remove or moderate Member Content that violates these Terms or applicable law.

 

 

7. Use of Provider Content and Intellectual Property

 

7.1 All content provided by the Provider within the Hub — including but not limited to frameworks, templates, guides, use cases, case studies, and recordings ("Hub Content") — is protected by copyright and remains the property of the Provider or its licensors.

7.2 The customer receives a limited, non-exclusive, non-transferable licence to access and use Hub Content solely for the internal business purposes of the customer's own organisation.

7.3 The customer must not resell, redistribute, publish, sublicense, or otherwise make Hub Content available to any third party outside their own organisation, whether for payment or free of charge, without our prior written consent.

7.4 This restriction survives termination of the membership with respect to any Hub Content accessed or downloaded prior to termination.

 

 

8. Availability and Changes to the Hub

 

8.1 We aim to keep the Hub accessible but do not guarantee uninterrupted availability, in particular where availability depends on the Circle platform or other third-party infrastructure.

8.2 We may add, modify, or discontinue individual features, content categories, or the underlying platform (e.g. migrating away from Circle) at our reasonable discretion, provided the overall value of the membership tier the customer has purchased is not materially reduced without adequate notice.

 

 

9. Data on Termination

 

9.1 Upon termination of a membership, the customer's access to the Hub and to Premium Content ends at the effective date of termination as set out in clause 5.

9.2 We are not obliged to retain or provide export of Member Content or usage history after termination beyond what is required by applicable law.

 

 

10. Liability

 

10.1 We are liable without limitation for damages resulting from injury to life, body, or health, and for damages caused by intent or gross negligence.

10.2 For damages resulting from slight negligence, we are only liable in the event of a breach of a material contractual obligation (Kardinalpflicht), i.e. an obligation whose fulfilment is essential to the proper performance of the contract and on which the customer may regularly rely. In such cases, liability is limited to the foreseeable, contract-typical damage.

10.3 The above limitations do not apply to liability under the German Product Liability Act (Produkthaftungsgesetz) or to any liability that cannot be limited by law.

10.4 We are not liable for business decisions the customer makes based on Hub Content, frameworks, or advice provided within the Hub. The Hub provides general guidance and does not constitute individual legal, tax, or professional consulting advice.

 

 

11. Confidentiality

 

11.1 Content shared within Premium sessions, Office Hours, or similar formats may include insights from other members' organisations. Members agree to treat such information as confidential and not to disclose it outside the Hub without the relevant member's consent, unless already public.

 

 

12. Changes to These Terms

 

12.1 We may update these Terms from time to time, in particular to reflect changes in our services, legal requirements, or the underlying platform. We will notify active customers of material changes (e.g. by email) with reasonable advance notice before they take effect.

12.2 If the customer does not object within [insert period, e.g. 14 days] of notification, the changes are deemed accepted. We will inform the customer of this consequence in the notification. The customer retains the right to terminate the contract instead of accepting the changes.

 

 

13. Final Provisions

 

13.1 These Terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

13.2 As these Terms apply exclusively to business customers, the place of jurisdiction for any disputes arising from this contract is Frankfurt am Main, Germany, to the extent permitted by law.

13.3 Should any provision of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.